How do I return an item? 30 Day "Hassle-Free" Return Policy Airport Windsock Corporation will accept returns for merchandise provided it is in the original packaging and has not been used or altered in any way within 30 days. Any shipping damages MUST be reported within 72 hours of product delivery. Failure to report damages to product may result in loss of return ability, or replacement/exchange of items. Airport Windsock Corporation is NOT responsible for shipping damages not reported in a timely manner. To report shipping damages, applicable pictures must be provided showing box/package damage, packing material, product damage, and a picture of the shipping label. Please email all shipping damage reports to [email protected] to file a loss claim. Any custom order or custom printing is final sale and cannot be returned. Qualifying Returns Products must be in a new and resalable as new condition. Any product that was used is non-returnable. Prior authorization must be given before any return can be made. Shipping Fees are non-refundable. Order cancellations can only be requested prior to shipment. Any product shipped in error (the wrong part), will be replaced with the correct part at no charge. The replacement part(s) will be shipped at no cost, by the same shipping method that the original order was shipped and a email return label or label placed in the box with the new parts. We will not upgrade the shipping method for free. All returns must be sent to: Airport Windsock Corporation Attn: Returns 1135 North 7th St. Lake City, MN 55041 For any other return related questions, please contact us at 1-651-448-8667 |